Return and Refund Policy for Amit Gaur Shop

Thank you for shopping at https://www.amitgaur.in/shop. We strive to ensure your satisfaction with our children's books, wall art (including framed posters, canvas prints, and decor items), and digital products (such as Lightroom presets).

1. Digital Products (Lightroom Presets)

  • These are non-returnable and non-refundable due to their instant downloadable nature.

  • Once purchased and downloaded, no refunds will be issued.

  • If you encounter technical issues (e.g., file corruption or compatibility problems), contact us within 7 days of purchase with details, and we'll assist with redelivery or troubleshooting.

2. Physical Products (Children's Books and Wall Art)

  • Eligibility for Returns: We accept returns for physical items if they are defective, damaged during shipping, or not as described.

  • Time Frame: You must notify us of any issues within 14 days of receiving the product.

  • Condition: Items must be unused, in original packaging, and in resellable condition (for books: no markings or damage; for wall art: no mounting or frame damage).

  • Non-Returnable Items:

    • Personalized or custom-made items (if any).

    • Items marked as final sale.

    • Products damaged due to misuse or improper handling by the customer.

3. Return Process

  • Contact us at [amitg@colorblast.in or the contact form on the site] with your order number, reason for return, and photos of the issue (if applicable).

  • We'll provide return instructions and a return authorization.

  • You are responsible for return shipping costs unless the item is defective or we sent the wrong product (in which case, we'll cover return shipping).

  • Ship the item back to the provided address using a trackable service.

4. Refunds

  • Once we receive and inspect the returned item, we'll process a refund to your original payment method within 7-14 business days.

  • Refunds include the product price (shipping fees are non-refundable unless due to our error).

  • For defective/damaged items, we may offer a replacement instead of a refund if preferred and stock is available.

5. Exchanges

  • We do not offer direct exchanges. Please return the item for a refund and place a new order.

6. Shipping Damage

  • Inspect your package upon delivery. If damaged, refuse delivery or note the damage with the carrier and contact us immediately with photos.

7. Contact Us

If you have any questions about this policy or a specific order, please reach out via the contact form on our website or email us.

This policy is effective as of December 25, 2025, and may be updated. We recommend adding this to your website for transparency. If you'd like customizations (e.g., longer return windows or specific contact details), let me know!